TORRANCE, Calif., Feb. 12, 2014 – Lexus scored a hat trick by ranking highest in vehicle dependability among all nameplates for a third consecutive year in the 2014 J.D. Power and Associates Vehicle Dependability Study (VDS).
Filed under: Acura , Buick , Cadillac , Chevrolet , Honda , Lexus , Mercedes-Benz , Scion , Toyota For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased . The finding is the result of the firm’s much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three years from 41,000 respondents. Looking at first-owner cars from the 2011 model year, the study found an average of 133 problems per 100 cars (PP100, for short), up 6 percent from 126 PP100 in last year’s study, which covered 2010 model-year vehicles. Disturbingly, the bulk of the increase is being attributed to engine and transmission problems, with a 6 PP100 boost. Interestingly, JDP notes that “the decline in quality is particularly acute for vehicles with four-cylinder engines, where problem levels increase by nearly 10 PP100.” Its findings also noticed that large diesel engines also tended to be more problematic than most five- and six-cylinder engines. Among individual brands, Lexus has taken the prize for most-dependable nameplate for the third year in a row, registering just 68 problems per 100 vehicles. Mercedes-Benz , Cadillac , Acura and Buick rounded out the top of the class with 104, 107, 109 and 112 PP100, respectively. Broken down into specific models, General Motors brands continued their success, winning eight dependability awards for its 2011 models, including prizes for the Chevrolet Volt , Cadillac Escalade and Buick Lucerne . Toyota followed that up with seven prizes split between its Lexus, Toyota and Scion nameplates, while Honda tallied six wins.
TORRANCE, Calif. (March 13, 2013) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2013 Customer Service Index (CSI) Study SM for the fifth consecutive year.
Toyota Motor Corporation Vehicles Continue to Dominate the 2013 J.D. Power and Associates Vehicle Dependability Study
TORRANCE, Calif., Feb. 13, 2013 – Seven Lexus, Toyota, and Scion models captured segment awards in the 2013 J.D. Power and Associates Vehicle Dependability Study, more than any other automaker.
Filed under: Car Buying , Lexus , Porsche , Toyota Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study . This means that the models in the 2013 study are 2010 model year vehicles, and J.D. Power rates each make as well as the top individual models based on how many problems were experienced per 100 vehicles (PP100). Debunking the idea that carryover models are more dependable than new or updated models, the 2013 study found that the average carryover model experienced 133 PP100, while all-new or redesigned vehicles for the 2010 model year had 116 PP100; vehicles that received minor changes fared the best with just 111 PP100. The overall average for all makes was 126 PP100, which is the lowest figure since the findings were first issued in 1989. For 2013, Lexus and Porsche remained in the top two spots, respectively (and each experienced fewer problems year over year), but there were plenty of shakeups elsewhere in the list. The biggest mover overall was Ram , which moved up 20 spots from one of the worst performers in 2012 to sitting pretty in the top 10. Other big positive movers include Mazda , Infiniti and Ford . On the opposite side of things, Scion dropped 13 spots, falling from the fifth-best score down to No.
Lexus Ranks Highest in 2013 J.D. Power and Associates Vehicle Dependability Study for the 2nd Consecutive Year
TORRANCE, Calif., Feb. 13, 2013 – Lexus ranked highest in vehicle dependability among all nameplates for a second consecutive year in the 2013 J.D. Power and Associates Vehicle Dependability Study (VDS).
TORRANCE, Calif., June 20, 2012 – Lexus earned the honor as the highest ranking nameplate in the industry in the 2012 J.D. Power and Associates Initial Quality Study (IQS) with 73 problems per 100 vehicles (PP100). Lexus has ranked highest in the IQS study in 14 of the last 23 years, beginning with the brand’s first model year in 1990.
TORRANCE, Calif. (March 14, 2012) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2012 Customer Service Index (CSI) Study SM for the fourth consecutive year. Lexus achieved an overall CSI score of 861 on a 1,000-point scale, 15 points above the segment average and the highest numerical score in the study, regardless of segment.