TORRANCE, Calif. (March 13, 2013) – Lexus ranked highest in customer satisfaction among luxury brands in the J.D. Power and Associates 2013 Customer Service Index (CSI) Study SM for the fifth consecutive year.
Lexus Ranks Highest in 2013 J.D. Power and Associates Vehicle Dependability Study for the 2nd Consecutive Year
TORRANCE, Calif., Feb. 13, 2013 – Lexus ranked highest in vehicle dependability among all nameplates for a second consecutive year in the 2013 J.D. Power and Associates Vehicle Dependability Study (VDS).
Driver Distraction Study from The University Of Michigan Transportation Research Institute and Toyota Shows Significant Correlation Between Parent and…
TORRANCE, Calif., Nov. 27, 2012 – Toyota Motor Sales, U.S.A., Inc. (TMS), today announced preliminary findings from a major, national study of teen drivers (ages 16 to 18) and parents of teen drivers conducted jointly with the University of Michigan Transportation Research Institute (UMTRI).
Filed under: Car Buying , Audi , Ford , Honda , Hyundai , Toyota , Design/Style The 2013 Ford Fusion is probably the latest, greatest example of a completely redesigned car that has evoked widespread calls of “Look at that!” Above its buzzworthy looks, though, Ford will be concerned about how the 2013 Fusion sells and by how much – if at all – it beats sales of the previous version. Cars.com has run the sales numbers on 61 models that have been redesigned in the past four years, ranking them as Winners, Underperformers and Losers depending on how a new-generation model is selling compared to the one it replaces. The rankings are sorted by sales class – small, medium and large sellers – so that the success of a niche sports car is weighted differently than the success of a popular midsize car. Compared to a four-year sales average for redesigned cars in each class, Winners were those who outsold the average, Underperformers didn’t make the average but did outperform the previous year’s (hence, the previous car’s) sales, while Losers couldn’t do any better anywhere. Among the most recently introduced winners were the Toyota Camry and the Honda CR-V . The Camry beat the Four-Year Category Average Redesign Increase for large sellers by 2.2 percent, the CR-V managed 0.2 percent. Underperformers included the Audi A6 / S6 which, even though it has outsold the previous generation by 58 percent, still isn’t getting near the small seller category average of 79.2 percent. The new Hyundai Accent is also considered an underperformer, the new model boosting sales by 5.5 percent – nowhere near the 61.5 percent of the medium seller category average. The only Loser listed in the chart is the Honda Civic , taking one last thrashing before the “honed” 2013 redesign gets a chance to right the ship. As for that Fusion, the 2013 model has strong numbers to follow: the 2010 Fusion was a huge winner, putting up a 55.1-percent increase in the large seller category, beating the average by 33 percent.
Toyota Motor Corporation Outperforms Industry in the J.D. Power and Associates 2012 Initial Quality Study
TORRANCE, Calif., June 20, 2012 – Toyota and Lexus vehicles captured five segment awards and five Toyota manufacturing facilities in Japan and North America won plant awards, including one Gold, in the 2012 Initial Quality Study (IQS), more than any other automaker in both categories.
Filed under: Car Buying , Etc. , Recalls , Safety , Toyota If you think Toyota is still reeling from negative opinions stirred up by the company’s rash of recalls in 2009, North Carolina State University has some news for you. According to a new study conducted by researchers at the institution, the recalls had “little to no impact” on how buyers see the Japanese automaker. Robert Hammond, an assistant professor of economics at NCSU, says the research specifically looked at the used car market to negate the impact of outside factors like incentives, marketing campaigns and models not associated with the recall to begin with. The idea was that examining average prices of models affected by recalls associated with sudden acceleration would give researchers an idea of how willing buyers were to pay for the vehicles. Overall, used cars covered by the recall campaigns saw their price decline by a mere two percent. The figure is within the statistical margin of error for the study. So, what’s behind the slow in Toyota sales? Despite an abundance of fleet sales last month that saw the company’s figures swell by 7.5 percent over January 2011, Toyota still fell well behind the industry average. With production back on track after last year’s earthquake tragedy, the company may have some explaining to do.
Filed under: Car Buying , Buick , Cadillac , Ford , GM , Hyundai , Lexus , Lincoln , Porsche , Scion , Toyota Remember the days of planned obsolescence? They’re over. The latest J.D. Power Vehicle Dependability Study shows a 13-percent improvement in new car dependability over the first three years of ownership. The latest sample of 2009 model year vehicles shows the lowest rate of problems since the study’s inception in 1990. The big winner was the Lexus LS , which had the fewest reported problems in the study. Lexus was the highest rated brand as well, followed by Porsche , Cadillac , Toyota and Scion . J.D. Power says 25 of 32 automotive brands showed improved dependability, with six declining and one remaining the same. While J.D.
Filed under: Car Buying , Etc. , Chevrolet , Ford , Honda , Toyota Today’s vehicles are more powerful, more efficient and safer than ever before. In fact, today’s car buyer would be hard pressed to spend his or her money on a genuinely bad vehicle. But those overall improvements may have also led consumers to believe there are no real differences between the various products offered by the world’s major automakers. According to the Consumer Reports 2012 Car-Brand Perception Survey, Toyota , Ford , Honda and Chevrolet have all seen their scores drop by double digits compared to last year. The survey asks consumers to rate brands across seven categories. Consumer Reports says that by combining those categories, the organization can get a handle on how each brand is perceived in the marketplace. This year, Toyota continued to lead in the survey, though its persistent recalls saw the brand’s perception fall by 17 points this year. Ford, Honda and BMW all saw their perception scores plummet more than 20 points. The results may indicate consumers are seeing fewer differences between automakers as products continue to improve.